How we work
Nothing gets done until you say so
Every service ends with a conversation, not a bill you weren't expecting.
If we find something while the car's on the ramp, we photograph it, call you, and quote it. You decide. If you'd rather wait, or get a second opinion, or have it done somewhere else, that's fine — we'll tell you how urgent it actually is so you can make that call properly.
We also separate two things that garages often blur together: what needs doing now and what will need doing eventually. A brake pad with 4mm left isn't an emergency. We'll note it, tell you roughly how long you've got, and look at it again next time.
You'll get back a stamped service book, an itemised invoice, and a straight summary of your car's condition.